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The Confidence Gap: Why Consumers Compare Confidence Not Formulas
Whether someone searches on Amazon, Google, Chat GPT, or another AI assistant, systems are getting better at matching products to intent, not just exact keywords. The brands that clearly describe who their product helps and what problem it solves are more likely to be surfaced because they're easier for both people and AI to understand.
Lisa Sheppard
Jul 224 min read
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The Curse of Knowing Too Much: Why Supplement Brands Lose Customers When They Explain the Science Instead of the Solution
The science explains how your product works. The consumer is trying to decide whether your product is worth buying.
Lisa Sheppard
Jul 73 min read
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